The Mid-Summer Mileage Meltdown

A frequent flyer tried to use their expiring airline loyalty miles to book peak-season holiday flights home for Christmas week. The airline's booking system crashed repeatedly due to high summer traffic, and when it finally reloaded, the user accidentally processed the transaction backward. Instead of booking a flight from London to Scotland for December, they successfully redeemed all their points on a one-way ticket from Scotland to London for the exact same sweltering June afternoon.